Annual Subscription Price

Per Server

-

USD 599

USD 3,999

USD 5,999

Support Hours

Mon - Fri
9am - 5pm

GMT+08

Mon - Fri
9am - 5pm

GMT+08

Mon - Fri
9am - 5pm

GMT+08

Mon - Fri
9am - 5pm

GMT+08

Software

Certified Stabilized Release

-

Yes

Yes

Yes

Certified Standard Plug-ins

Yes

Yes

Yes

Yes

Access to Certified Enterprise Plug-ins Repository

(Examples: LDAP Directory Manager Plugin, XML Plugin, Task Acceptance Extension Plugin)

-

Yes

Yes

Yes

Update Services

Software Updates

-

Yes

Yes

Yes

Live Feeds, Notifications, Technical Alerts

-

Yes

Yes

Yes

Consultative Support

-

-

-

Max 30 hours

Remote Troubleshooting

-

-

-

Yes

Process Design Review

-

-

-

Yes

Integration Advice

-

-

-

Yes

API Advice

-

-

-

Yes

Installation Assistance

-

-

-

Yes

Problem Resolution Support

Number of Incidents

-

2

12

20

Web-based Incident Support

Yes

Yes

Yes

Max Initial Response Time

-

2 Business Days

1 Business Day

4 Hours

Emergency Response Time

-

2 Hours

Emergency Hot Fix Build

-

Yes

Self Help Support

Knowledge Base

-

Yes

Yes

Yes

Documentation

-

Yes

Yes

Yes

Sample Processes

-

No

Yes

Yes

Sample API Implementations

-

No

Yes

Yes

Best Practices

-

No

Yes

Yes

Code Snippets

-

No

Yes

Yes

FAQs

Yes

Yes

Yes

Yes

Community Support (Forum)

Yes

Yes

Yes

Yes